These Terms of Service ("Terms") govern access to and use of the CCAMO platform ("the Platform"). By creating an account or using the Platform in any capacity, you agree to be bound by these Terms in full. If you do not agree, you must not use the Platform. These Terms apply to all users of the Platform including agency owners, administrators, team members, and clients accessing the Platform via an agency account.
CCAMO provides a cloud-based SaaS platform that enables digital agencies to manage operational workflows including client management, team collaboration, task management, file storage, messaging, standard operating procedures, and internal reporting. The Platform is provided as a subscription service across multiple pricing tiers. Access to specific features is determined by the subscription plan held by the agency account owner. CCAMO reserves the right to modify, add, or remove features from any plan with reasonable notice.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller responsible for personal data processed through the Platform is: CCAMO support@ccamo.io All data protection queries, subject access requests, and related correspondence should be directed to the contact details above.
Users must create an account to access the Platform. By registering, you confirm that: • You are at least 18 years of age • The information you provide during registration is accurate and complete • You will maintain the accuracy of your account information throughout your use of the Platform • You are responsible for maintaining the security and confidentiality of your account credentials • You will notify CCAMO immediately if you become aware of any unauthorised access to your account CCAMO is not liable for any loss or damage arising from your failure to maintain the security of your account credentials.
By using the Platform, you agree not to: • Upload, transmit, or store any content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable • Send spam, unsolicited bulk messages, or any form of automated communication through the Platform • Attempt to access accounts, data, or systems belonging to other users without authorisation • Interfere with or disrupt the operation, security, or integrity of the Platform • Use the Platform for any unlawful purpose or in violation of any applicable law or regulation • Upload malicious code, viruses, or any software designed to damage or interfere with any system • Circumvent or attempt to circumvent any plan-based feature restrictions or access limitations • Reverse engineer, decompile, or attempt to extract the source code of the Platform Violation of these responsibilities may result in immediate suspension or permanent termination of your account at CCAMO's sole discretion.
5.1 Subscription Plans Access to paid features of the Platform requires an active subscription. CCAMO offers the following subscription tiers: Starter — Free — 1 client, 1 team member, basic portal Growth — $21/mo — 10 clients, 3 team members, 20GB storage Standard — $99/mo — 30 clients, 10 team members, 100GB storage Business — $247/mo — 100 clients, 25 team members, 1TB storage Enterprise — $749/mo (custom) — 300+ clients, unlimited team, custom limits Full details of plan features and limits are available on the CCAMO pricing page. CCAMO reserves the right to modify plan features and pricing with reasonable advance notice to existing subscribers. 5.2 Billing and Payment Billing for paid subscriptions is processed through Paddle, a third-party payment processor. By subscribing to a paid plan, you authorise CCAMO to charge your selected payment method on a recurring basis at the applicable subscription rate. Subscription fees are charged in advance at the start of each billing period. All fees are non-refundable unless otherwise required by applicable law. Failure to maintain a valid payment method or failure to pay subscription fees when due may result in suspension or termination of access to paid features. 5.3 Price Changes CCAMO may change subscription pricing at any time. Existing subscribers will be given no less than 30 days written notice of any price increase before it takes effect on their account. Continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing. 5.4 Cancellation Users may cancel their subscription at any time through their account billing settings. Upon cancellation, access to paid features will continue until the end of the current billing period. No refund is provided for the unused portion of a billing period unless required by law.
The Platform may only be used for lawful business purposes consistent with its intended function as an agency operations and management tool. Users may not use the Platform to: • Upload, store, or transmit content that infringes the intellectual property rights of any third party • Process personal data of third parties in a manner that violates applicable data protection laws • Conduct any activity that constitutes harassment, discrimination, or abuse directed at any individual • Use the Platform in any way that could damage the reputation of CCAMO or its users CCAMO reserves the right to investigate any suspected breach of this clause and to remove content, suspend access, or terminate accounts where a breach is confirmed or reasonably suspected.
7.1 Personal Data We Process In providing the Platform, CCAMO processes personal data including account information, usage data, and content uploaded by agency users. Full details of what data is collected, how it is used, the lawful basis for processing, and how long it is retained are set out in the CCAMO Privacy Policy, which forms part of these Terms. 7.2 Agency Data and Data Controllership Agencies using the Platform may upload and process personal data relating to their own clients and contacts. In respect of such data, the agency acts as the data controller and CCAMO acts as a data processor. CCAMO will process such data only in accordance with the agency's instructions and applicable law. Agencies are responsible for ensuring they have a lawful basis for processing any personal data they upload to the Platform and for complying with all applicable data protection obligations in respect of that data. 7.3 Sub-Processors CCAMO currently uses Replit as its sole infrastructure sub-processor for application hosting and database storage. As the Platform develops, additional sub-processors may be engaged. Users will be notified of any material changes to sub-processor arrangements through updates to the Privacy Policy. 7.4 International Data Transfers CCAMO's current infrastructure is hosted by Replit, a US-based provider. The transfer of personal data to Replit is conducted under appropriate safeguards in accordance with UK GDPR requirements, including the UK-US Data Bridge framework and a signed Data Processing Agreement with Replit. Full details of international transfer safeguards are set out in the Privacy Policy. 7.5 Data Subject Rights Users have rights under UK GDPR in respect of their personal data. These include the right to access, correct, delete, port, and object to the processing of their data. To exercise any of these rights, users should contact CCAMO at support@ccamo.io. CCAMO will respond to all valid requests within 30 days. Full details of user rights and how to exercise them are set out in the Privacy Policy.
All intellectual property rights in the CCAMO platform, including its software, design, branding, content, and documentation, remain the sole property of CCAMO. Nothing in these Terms transfers any ownership of intellectual property to the user. Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purposes described in these Terms and in accordance with their active subscription plan. Users may not copy, modify, distribute, sell, sublicense, or create derivative works based on the Platform or any part of it without CCAMO's prior written consent. Users retain ownership of all content they upload to the Platform. By uploading content, users grant CCAMO a limited licence to store and process that content solely for the purpose of providing the Platform services.
The Platform relies on third-party infrastructure and service providers to deliver its functionality. These currently include: • Replit — application hosting and database infrastructure As the Platform develops, additional third-party providers may be integrated, including payment processing, file storage, and messaging services. CCAMO will update this section and the Privacy Policy as new providers are engaged. CCAMO is not responsible for any outages, disruptions, data loss, or service failures caused by third-party providers. Where a third-party disruption affects the Platform, CCAMO will take reasonable steps to communicate the issue and restore service as quickly as possible.
The Platform is provided on an "as available" basis. CCAMO does not guarantee uninterrupted, error-free, or continuous access to the Platform at all times. Scheduled maintenance, updates, and events outside CCAMO's control may cause temporary unavailability. CCAMO will endeavour to provide advance notice of scheduled maintenance where possible. In the event of unexpected downtime, CCAMO will work to restore service as promptly as reasonably practicable.
To the maximum extent permitted by applicable law, CCAMO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of or inability to use the Platform, including but not limited to loss of revenue, loss of data, or loss of business opportunity. CCAMO's total aggregate liability to any user in connection with these Terms or the Platform shall not exceed the total amount paid by that user to CCAMO in the 12 months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits CCAMO's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Scottish or UK law.
CCAMO may suspend or terminate any user account at any time where: • The user has breached these Terms • CCAMO reasonably suspects fraudulent, abusive, or unlawful activity • CCAMO is required to do so by law or regulatory authority Users may cancel their accounts at any time through their account settings or by contacting CCAMO directly. Upon cancellation or termination, access to the Platform will be revoked at the end of the current billing period for paid accounts, or immediately for free accounts. Upon termination, CCAMO will retain user data for a period of 90 days, during which time users may request an export of their data. After this period, data will be permanently deleted in accordance with the Privacy Policy unless retention is required by law.
CCAMO reserves the right to modify, update, or discontinue any feature or aspect of the Platform at any time. Where changes are material, CCAMO will provide reasonable advance notice to users via email or in-platform notification. CCAMO may also update these Terms from time to time. Where updates are material, users will be notified and given the opportunity to review the updated Terms before they take effect. Continued use of the Platform following notification of updated Terms constitutes acceptance of those Terms.
These Terms of Service are governed by and construed in accordance with the laws of Scotland. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts, unless otherwise required by applicable consumer protection law in the user's country of residence.
Queries can be sent to support@ccamo.io. Queries are answered within 5 business days.